FAQS & SHIPPING POLICIES

-Why do you only ship beer to certain states?

It’s not legal for us to ship to every state.

 

-Can I return my beer?

No, we don't offer returns. If your beer was damaged in transit, please file a claim with UPS by clicking this link. Please note that you will be asked to provide ample photo documentation of the damaged package. 

 

-Can I return or exchange my merch item (hat, shirt, glassware, etc.)?

Yes, so long as the item is unused and in new condition. Please email store@grimmales.com with your order number and request. Exchanges are subject to availability of product. Customers wishing to exchange a product will be charged for shipping. Clothing that has been worn and laundered cannot be accepted for an exchange.

 

-My order was incorrect. Help!

Please contact us at store@grimmales.com with your order number, as well as photo documentation of what was left out or mistakenly included. We will respond quickly!

 

-When can I expect to receive my order? 

If you’re ordering beer, you should receive it within 2 days unless there are any carrier delays. Reference your UPS tracking number, not the ETA that Shopify will send, for a better idea of when you'll receive your order. If you have ordered merch, we’ll ship it with UPS. If we can combine your merch with your beer, then  it will ship with USPS, but that won’t always be possible. You’ll receive a tracking number either way! Labels are printed before the items are picked up, so the tracking page may not yet give a location. This doesn't mean we aren't shipping your order! It just means we're getting your order ready.

 

-Do I need to be home to receive my beer order? 

Yes, beer orders require an adult signature upon delivery.

 

-Why are you only shipping certain beers? 

We're shipping beers based on what we have enough supply of! Certain small-batch releases, or beers we're running low on, we will be keeping in our taproom.

 

-How frequently will you change the beers available in your shop? Will all new releases be added?

Subject to availability, new beers will be added to the Shopify store every FRIDAY. So, if a beer is released on a Tuesday, it won't be available on the online store until Friday. 

 

-Is there a max order quantity? Can I order as much beer as I want?

There is no maximum order quantity! But our shipping boxes are of specific sizes (one size for a full case, one size for a half case, and one size for four bottles), so if you end up ordering a lot of different options you may end up with many different parcels!

 

-What if I am not home to receive my beer?

UPS will make multiple delivery attempts. If you are not home on the third attempt, they will send your order back to the brewery. You can receive either a full refund, or we can re-ship your order but you will be charged again for shipping.